Conditions of sale and returns
How much is shipping
- Italy: Shipping is free for orders over € 30, otherwise it costs only € 4.90.
- Switzerland: shipping is always free, customs duties remain the responsibility of the buyer.
Fluyda ships the purchased products to the address you indicated when ordering
Where we deliver
- Italy: deliveries are guaranteed within 24/48 hours by express courier. Islands and southern Italy are exceptions. For all shipments, guaranteed delivery on the product page is valid.
- Switzerland: we deliver in 48/72 hours (working days). Purchases are made on the local site and in currency.
The order starts the same day if completed by 2.00 pm . Orders placed on Fridays after 2pm and on weekends will be shipped on Monday.
Return within 48 hours
In case of non-compliant items, the report must be forwarded to Fluyda Support via email or in the appropriate section in the personal area of the site.
For the return, the following are required:
Photo of the object and any non-compliant detail
Detailed description of the problem
We will contact you within 48 working hours providing you with the best possible solution!
Couriers and Payments accepted
We ship by express courier GLS or Milkman, DHL for Switzerland.
For special needs, please contact our Support Service before completing your order.
Special promotions (black friday, cyber monday, seasonal sales)
The newsletter promotions are valid for 1 day, starting from the receipt of the promotional email, so the promotion expires at 00:00 on that day. The promotions in the catalog have a limited validity ranging from a few hours to 1 or more days.
Due to the large number of orders during promotional periods, the latter may experience delays in their preparation and shipment. It will be our pleasure to notify by email the shipment of the order. We will do our utmost to ensure that the delivery takes place in the shortest possible time! We just ask you a little more patience. If due to stock problems some products are no longer available, you will be notified by email. Don't worry, we will find the best solution!
Modification of the order made
Once the order is concluded, it is registered in the system and from this moment it is no longer possible to make changes or cancel it. At the end of the order, an email is sent to the address indicated during the purchase phase. Be careful to write your email address correctly, otherwise we will not be able to send you the order confirmation and subsequent updates regarding the shipment. If you have not received the confirmation email of your order, therefore check that you have indicated the correct address and remember to always check in the "Junk Mail" box. If you have changed your mind and do not wish to receive the ordered products, you can exercise the right of withdrawal.